For any exchange returned of goods/products, kindly contact with us BY EMAIL ([email protected]) & return the item within 7 days once you received the goods/products. Any refund will be in mammahouse.com e-voucher for your exchange or next purchase..
Any exchange return of items please arrange by courier servcie (poslaju), no registered post or normal post is acceptable.
The exchange returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should be in ORIGINAL PACKING & CONDITION. Exchange item must with our TAG as received. If the goods/products has been used or washed or damaged by customer, there WILL NOT be any refund or exchange. Any on sales items are not exchangable. Customer should be responsible for BOTH WAY courier charges for the return of products. Any payment of exchange must be by bank transfer or cash deposit. Any worn, soiled, altered, customer damaged items or late return parcel will be shipped back to you at your cost and no refund issued
Exchange would not be acceptable if there are any return without our email acknolodge or agreement.
For defect or wrong items, kindly send email to us with picture for the defect or wrong items. mammahouse will be responsible for the courier charges for the exchange items only if any manufacturing defect on the products. Exchanged item must be same as ordered. If not, customer would be repsonsible for the courier charges.
When return the products, please indicate order number & enclosed together with the email communication regarding the return/refund. Customer is responsible to contact with us for the refund/ exhange by email in 1-2 days after products is returned.
** above applicable for orders within Malaysia only **
To exchange, please inform in advance and contact us which items to be exchaged. Customer may have to arrange another new order after we confirmed that we have recieved your return parcel for the items wishes to change. For the products would like to be returned, please enclosed the relevant email regarding exchange with order no when return the products. We may not consider for exchange if there are no notification to mammahouse in advance for exchange.
** any onlines courier back to mammahouse for exchange, we will not charge customer any handling charges for exact product exchange (same size same design same color) if customer arrange as exchange arrangement. Customer only have to arrange 2 ways courier charges. We always encourage customer to measure themselves and compare with the clothings size before ordering.
For free shipping purchases, if total purchase value after deduct refund amount is not entitled for free shipping, customer is responsible for the shipping charges which supposed to be charged. Any free postage order, refund amount would be deducted shipping charges which suspose to charge.
For any refund or exchange or return parcel (including unsuccessful delivery), mammahouse resevers the right on charging handling fees on the refund or exchange. Any refund would be in mammahouse.com e-voucher for your next purchase. Exchange item is not entitled for any free shipping and should be returned to us within 7 working days after parcel received. Customer has to pay for the postage for any refund or exchange or return parcel.
Kindly be noted that once panties, socks, hose & tight sold are not exchangable.
Any product sent back which is washed/ used or without our tag, customer would be responsible for both way courier charges for returning the washed/used/untaged product.
<<Mamma House>> will not be responsible if your shipment is lost during the return transit. Customer is responsible to contact with us at [email protected] to follow up the exchange/ refund. Once we have checked and confirm the goods/products, we will arrange for exchange of products or customer will received their refund within <<7 working days>> after the confirmation.
Please return your purchase to the following address:
<<103B, Jalan BP 6/3, Bandar Bukit Puchong,>>
<<47120 Puchong, Selangor, Malaysia>>
Please contact us at <<[email protected]>> if you have any questions or doubts.